At The Sundry, we bring together all sorts of good things from independent makers and small businesses. Because products found through The Sundry may be purchased in different ways, return and refund policies depend on where your purchase was completed.

Please review the information below before requesting a return, exchange, or refund.

Purchases Made Directly From a Maker

Many products featured on goodsundry.com are there to help you discover local makers and the things they create.

If you click a link on The Sundry and complete your purchase through a Maker’s own website, social media account, online shop, or other ordering platform, your purchase is made directly with that Maker.

The Maker’s own policies regarding returns, refunds, exchanges, cancellations, shipping issues, damaged products, and order concerns will apply.

Please contact the Maker directly regarding your order.

Because The Sundry did not process the transaction, The Sundry cannot issue a refund for purchases completed through an independent Maker’s sales channel.

Purchases Made Directly Through The Sundry

If you complete checkout directly on goodsundry.com, your purchase is considered a purchase made through The Sundry.

Because many of the goods available through The Sundry are handmade, small-batch, made-to-order, seasonal, perishable, or produced by independent Makers, return eligibility may vary by product.

Unless otherwise stated on the product page, eligible return requests must be submitted within 14 days of delivery or pickup.

To request a return, please contact us at thesundryteam@gmail.com with your:

• Name and order number

• Item you would like to return

• Reason for the return

• Photos, if the item arrived damaged or incorrect

Please do not return an item without contacting us first. We’ll provide instructions if your item is eligible for return.

Items That Cannot Be Returned

For health, safety, customization, and product-quality reasons, certain products are considered final sale unless they arrive damaged, defective, or incorrect.

Non-returnable items may include:

• Food and other perishable goods

• Coffee, tea, and other consumable products

• Personal-care or hygiene products that have been opened or used

• Custom or personalized products

• Made-to-order products

• Digital products or downloads

• Gift cards

• Clearance or items specifically marked Final Sale

• Products that have been used, altered, damaged after delivery, or are no longer in their original condition

Additional restrictions may be stated on an individual product page.

Handmade & Small-Batch Goods

Part of shopping small is that no two handmade products are always exactly alike.

Slight differences in color, texture, shape, finish, scent, size, pattern, or other characteristics may naturally occur in handmade, homegrown, small-batch, artisan, or natural products.

These reasonable variations are part of the character of the product and generally are not considered defects.

We do our best to make sure product photographs and descriptions accurately represent what you are purchasing.

Damaged, Defective or Incorrect Orders

If an item purchased directly through The Sundry arrives damaged, defective, or different from what you ordered, please contact us within 7 days of receiving your order.

Include your order number and clear photographs of the item and, when relevant, its packaging.

We’ll review the issue and work with you and, when applicable, the participating Maker to determine the appropriate solution.

Depending on the circumstances, this may include a:

Replacement • Exchange • Store credit • Refund

Please keep the product and its original packaging until we have reviewed your request.

Refunds

If your return or refund is approved, refunds will generally be issued to the original payment method used for the purchase.

Original shipping charges are generally non-refundable unless the order was damaged, defective, incorrect, or otherwise eligible for reimbursement.

Return shipping costs are the customer's responsibility unless the return results from an error with the order, a damaged or defective item, or we tell you otherwise.

Please allow additional processing time for your bank or credit-card provider to post an approved refund after it has been issued.

Exchanges

Because many products offered through The Sundry are made in small quantities, we cannot guarantee that another size, color, scent, style, or product will be available for exchange.

If an exchange is approved but a replacement is unavailable, we may offer another available resolution, such as store credit or a refund.

Order Cancellations

If you need to cancel an order placed directly through The Sundry, contact us as soon as possible.

We will make reasonable efforts to accommodate cancellation requests, but we cannot guarantee an order can be canceled once processing, production, or fulfillment has begun.

Custom, personalized, made-to-order, or perishable products may not be eligible for cancellation once production has started.

Shipping & Delivery Issues

If tracking information shows that an order was delivered but you cannot locate it, please first check the delivery area, household members, neighbors when appropriate, and the applicable shipping carrier.

Contact us if you continue to have an issue and we will help determine what options may be available.

The Sundry is not responsible for shipping delays caused by circumstances outside our reasonable control, including carrier delays, weather, incorrect customer-provided addresses, or other delivery disruptions.

Local Pickup

Orders designated for local pickup must be collected according to the pickup instructions provided with the order.

Perishable or time-sensitive items that are not picked up within the designated pickup window may not be eligible for replacement or refund.

If you cannot make your scheduled pickup, please contact us as soon as possible.

Products Fulfilled by Independent Makers

Some products purchased directly through The Sundry may be made, packaged, shipped, delivered, or otherwise fulfilled by one of our independent Sundry Makers.

If there is a problem with one of these orders, please contact The Sundry first using your Sundry order number.

We may work directly with the Maker responsible for fulfillment to resolve the issue.

You should not need to determine who is responsible before contacting us—we’ll help get you to the right place.

Questions About Your Order?

Not sure whether you purchased from The Sundry or directly from a Maker?

We’re happy to help point you in the right direction.

The Sundry
Caddo Mills, Texas
goodsundry.com
thesundryteam@gmail.com